We watch your network, identify issues before users notice them, and help your team resolve them faster — AI plus human expertise, managed as a service.
Overview
Managing enterprise networks has become increasingly complex — multiple firewalls, VPN connectivity, Wi-Fi performance, several internet providers, constant security updates and remote offices. Most problems are only discovered after users report them.
Black Dot provides an AI-driven Network Operations service that continuously monitors your infrastructure. Our experts combine local AI with human expertise to catch and explain issues before they reach your users — and guide your team to a fast resolution.
What's Included
Continuous coverage across every layer of your network — backed by our operations team.
Round-the-clock monitoring with continuous health checks, so problems are caught the moment they emerge — day or night.
Local AI narrows down the likely cause of each incident, and our experts validate it — so fixes start from the right place.
Ongoing tracking of throughput, latency and link quality to spot degradation long before it affects your users.
Continuous validation of firewall and VPN configuration to catch drift, misconfiguration and risky changes early.
Dedicated monitoring of firewall health and every VPN tunnel, with alerts and context whenever connectivity is at risk.
Regular analysis of Wi-Fi performance and coverage across sites, keeping the wireless experience consistent.
Automatic discovery and ongoing monitoring of devices, maintaining a live inventory of what's on your network.
Timely, actionable notifications when something needs attention — with clear recommendations for your team to act on.
Clear monthly reporting on network health, trends and incidents — visibility for both your team and leadership.
How It Works
Deploy the Black Dot Pulse appliance in your network, and our operations service does the rest — combining continuous AI analysis with human review so your team always has a clear, prioritised path to resolution.
1. Deploy
Install Black Dot Pulse within your network — a small appliance, no infrastructure changes.
2. Analyse
AI continuously analyses network health across firewall, VPN, Wi-Fi, internet and devices.
3. Review
Black Dot experts review alerts and validate the AI's root-cause analysis.
4. Recommend
Actionable recommendations are delivered to your team with clear next steps.
5. Resolve
Your team resolves issues faster, with our guidance every step of the way.
Benefits
Why Black Dot
Best For
Talk to us about managed Pulse operations — or explore the platform that powers it.